Last Updated: January 9, 2025
At Zen Holistics, we take pride in the quality of our products and are committed to ensuring your complete satisfaction. This Warranty and Guarantee Policy outlines our 60-day satisfaction guarantee and our 1-year warranty covering manufacturing faults.
1. 60-Day Satisfaction Guarantee
- Eligibility:
You may return any product within 60 days of the purchase date if you are not completely satisfied.
Important: The product must be unopened and in its original packaging. Products that have been opened, altered, or damaged will not be eligible for a refund or exchange under this guarantee. - Process:
To initiate a return under our 60-day guarantee, please contact our customer support team with your order details. Once we confirm that the product is unopened and in its original condition, we will process your refund or exchange promptly.
2. 1-Year Warranty on Manufacturing Faults
- Coverage:
Our products are warranted for 1 year from the date of purchase against any manufacturing defects in materials or workmanship. This warranty applies only to defects that arise under normal use of the product. - What Is Covered:
- Defects in materials or workmanship.
- Any fault that can be attributed to the manufacturing process.
- What Is Not Covered:
- Damage caused by misuse, abuse, accidental damage, or improper installation.
- Normal wear and tear, cosmetic damage, or damage resulting from modifications.
- Products that have been opened, altered, or not maintained according to provided guidelines.
3. Claim Process
- How to Claim:
If you experience a manufacturing fault within the 1-year warranty period, please contact our customer support team immediately. You must provide:- Your order number and proof of purchase.
- A detailed description of the defect or issue.
- Photographic or video evidence of the fault, if applicable.
- Assessment:
Upon receiving your claim, our support team will assess the issue. If the claim is approved, we will either repair the product or replace it with a new one at no additional cost to you. - Return Shipping:
In cases where the product must be returned, Zen Holistics will provide you with instructions and may cover the return shipping cost for approved warranty claims.
4. Limitations & Exclusions
- Scope:
These policies apply solely to products purchased directly from Zen Holistics or through our official website. Products purchased through unauthorized resellers may not be covered. - Void Warranty:
The warranty and guarantee become void if:- The product is not in its original, unopened condition for the 60-day guarantee.
- The product has been subject to misuse, abuse, unauthorized repair, or modification.
- The product is damaged due to external factors such as improper storage, handling, or installation.
- Legal Rights:
This policy is provided in addition to your statutory rights as a consumer under applicable law.
5. Contact Information
For warranty or guarantee claims, or if you have any questions regarding this policy, please contact us at:
- Email: support@zen-holistics.com
- Phone: +44 01323 423 138
- Address: Lytchett House, 13 Freeland Park, Wareham Rd, Lytchett Matravers, Poole BH16 6FA