Last Updated: January 9, 2025
At Zen Holistics, we are committed to providing you with a secure, reliable, and straightforward payment experience. This Payment Policy outlines the terms and conditions governing your transactions on our website. By placing an order, you agree to the following terms:
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Wallets: Apple Pay, Google Pay
- Other Payment Options: Revolut, Clearpay, Klarna
- Payment Processors: Payments are processed securely via Stripe and Revolut
2. Currency Processing
We process payments in all currencies. Your order will be charged in the currency of your choice, and any necessary currency conversion will be handled by your payment provider at their prevailing rates.
3. Secure Payment Processing
- Secure Transactions:
All transactions are processed securely using our trusted payment processors (Stripe and Revolut). We use industry-standard SSL encryption to safeguard your payment information, and we do not store full credit card details on our servers. - No Additional Fees:
There are no extra processing fees or surcharges applied to your order.
4. Payment Authorization and Pre-Orders
- Full Payment for Pre-Orders:
For all orders, including pre-orders, payment is taken in full at the time the order is placed. Please ensure that your payment method has sufficient funds to cover the full amount of the order. - Order Confirmation:
Once your order is successfully processed, you will receive a confirmation email with details of your purchase and the payment method used. Please keep this email for your records.
5. Payment Disputes and Issues
If you have any issues or disputes regarding your payment, please contact our Customer Support team at:
- Email: support@zen-holistics.com
- Phone: +44 01323 423 138
We will work diligently to resolve any discrepancies or concerns regarding your transaction.
6. Refunds and Cancellations
Refunds and cancellations are governed by our Refund and Return Policy. If you need to cancel an order or request a refund, please refer to our Refund Policy at [Refund Policy URL]. Refunds will be issued to the original payment method, and processing times may vary depending on your bank or payment provider.
7. Changes to This Payment Policy
Zen Holistics reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website following any changes signifies your acceptance of the revised policy.
8. Contact Information
If you have any questions regarding this Payment Policy, please contact us at:
- Email: support@zen-holistics.com
- Phone: +44 01323 423 138
- Address: Lytchett House, 13 Freeland Park, Wareham Rd, Lytchett Matravers, Poole BH16 6FA