Last Updated: January 9, 2025
At Zen Holistics, we aim to make your shopping experience as smooth as possible. We understand that circumstances can change, and you may need to cancel your order. Please review our cancellation policy below:
1. Eligibility for Cancellation
- Cancellation Before Processing:
You may cancel your order within 12 hours of placing it, provided that your order has not yet entered the processing stage. Once your order has begun processing (typically within 1-3 business days), cancellation may no longer be possible. - Orders in Processing or Dispatched:
- If your order has already been processed or dispatched, cancellation is not possible. In such cases, please refer to our Refund and Return Policy to initiate a return once you have received your order.
- Customized or personalized orders are not eligible for cancellation unless there is an error on our part.
2. How to Cancel an Order
- Contact Us Promptly:
To request a cancellation, please contact our Customer Support team immediately via:- Email: support@zen-holistics.com
- Phone: +44 01323 423 138
- Provide Order Details:
When contacting us, please include your order number and a brief explanation of why you wish to cancel. - Cancellation Confirmation:
If your cancellation request is received before your order is processed, we will confirm the cancellation by email and proceed with a full refund.
3. Refund Process
- Refund Method:
Refunds will be issued to the original payment method used at the time of purchase. - Processing Time:
Once approved, refunds will typically be processed within 5-7 business days. Please note that it may take additional time for your bank or credit card issuer to reflect the refund in your account.
4. Important Notes
- Cancellation Limitations:
If your order has already been processed or dispatched, cancellation will not be possible. In these cases, you must follow our Refund and Return Policy for any returns. - Changes to Orders:
If you need to modify your order (such as changing the shipping address or product details), please contact us as soon as possible. We will do our best to accommodate changes if the order has not yet been processed.
5. Changes to This Cancellation Policy
Zen Holistics reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
6. Contact Information
If you have any questions or need assistance with cancelling your order, please contact us at:
- Email: support@zen-holistics.com
- Phone: +44 01323 423 138